Frequently Asked Questions

1. I received an invoice; what number can I call with questions?
2. I have been notified about an outstanding debt; what are my payment options?
3. How secure are your websites?
4. How secure are your facilities?
5. What are your debt recovery fees?
6. Can you handle collections without alienating our customers?
7. What information is needed to place an account with ARSI?
8. Why use a collection agency?
9. How long does it take ARSI to collect after an account is placed?
10. Can ARSI handle litigation if necessary?
11. How experienced is your staff?

1. I received an invoice; what number can I call with questions?
   You can contact ARSI at 1-888-395-ARSI (2774). A Customer Service Representative will review the situation and answer any questions you have.
   
   
2. I have been notified about an outstanding debt; what are my payment options?
   Payments can be made to ARSI using a check or credit card online at https://www.arsiwebpay.com. Please contact a Customer Service Representative at 1-888-395-ARSI (2774) if you would prefer to pay over the phone, with a wire transfer, or to send a check by mail.
   
   
3. How secure are your websites?
   Very secure; our web payment server and Client Access Portal both use Secure Sockets Layer (SSL) Certification to encrypt all sensitive data between communicating computers.
   
   
4. How secure are your facilities?
   ARSI views the protection of client and customer confidential information as a primary requirement to being an excellent business partner. Our physical security includes appropriate electronic locks, cameras, security stations, and guest procedures to limit access to only authorized personnel. Data security is accomplished through firewalls and proxy servers, intrusion detections systems, data encryption, and user password authentication that changes every 60 days.
   
   
5. What are your debt recovery fees?
   For Third Party Collections, ARSI normally charges a straight contingency fee that includes all service costs except for legal fees. We are flexible and amenable to alternate pricing structures. Please contact a representative for further information.
   
   
6. Can you handle collections without alienating our customers?
   ARSI diligently applies its best efforts to effect collection of each account referred by a client, but will not use any approach, method, or procedure which would be contrary or detrimental to a client’s policies or public image, even if in compliance with all applicable Laws and Regulations.
   
   
7. What information is needed to place an account with ARSI?
   Along with your company's name, address, fax, phone and E-mail address, we would require your customer's contact information including name, address, phone numbers, total amount owed and the due date.
   
   
8. Why use a collection agency?
   By simply involving a collection agency, 75%-80% of all debtors will try to resolve the matter amicably so as to avoid the need for further action.
   
   
9. How long does it take ARSI to collect after an account is placed?
   Within a day of receipt, all accounts are entered into our collections application. Accounts are sorted and placed on collectors' desks the next day according to business unit and balance. Collectors will call the debtor until the account is collected or determined uncollectible. Accounts are either closed or litigated within 120 to 180 days of placement.
   
   
10. Can ARSI handle litigation if necessary?
    Yes, ARSI is a full service collection agency with in-house counsel and legal representation throughout the United States. Complete legal collection and litigation services are offered.
    
    
11. How experienced is your staff?
    We employ a collection staff that has in-depth collection knowledge and possesses the experience necessary to produce superior results in the industry segments we serve. The average tenure for collectors at ARSI is 7 years, with an average of 10 years for collection managers.